State Farm® Insurance Agent Norberto Matos

"Avoid State Farm at all costs especially Norberto Matos Saukville location. After switching from Progressive to Norberto Matos Saukville for auto insurance only FOUR months ago I received my policy declaration with my bill break down. I pay every six months in full. Mind you I have no tickets or anything against my insurance which would cause my rate to increase as I was expecting to pay for another six months at the same rate. Upon reviewing my bill my auto insurance was increased $160 on my 2018 Chevy Malibu all because of a Vehicle Safety Rating. It’s not like it was $20-30 dollars. $160 is ridiculous and outrageous for something that has nothing to do with me and even the agent agreed with me that the increase was substantial. The agents weren’t helpful in any way. I was told they couldn’t do anything to decrease my bill or bring it back down to what I was paying only Four months ago. My vehicle isn’t any less safer than it was four months ago. I called several other big insurance companies Progressive, Allstate, American Family as well as others and I was told by all those insurance company’s that they didn’t adjust their Vehicle Safety Rating. State Farm solely adjusted there ratings across all vehicles to be able to charge there customers more money all in the name of profiting and taking advantage of their customers. This pisses me off knowing this. Extremely greedy and predatory practices this location along with other State Farm’s. I absolutely won’t be renewing my policy with them. To add salt to injury on top of everything else with this location they sent me a bill for $10.71 for removing the Drive Safe program which I never asked to be apart of. I told the agent the minute she bought it up I had no interest in it and said no as that’s another way for them to increase your bill which means a beacon would be plugged into the car to track your driving patterns. First the agent said I elected to be in it when I signed up with State Farm which isn’t true. After I called her out and told her that the Drive Safe program wasn’t added until the last time I spoke with an agent a few weeks ago then she backtracked and said the Drive Safe program was added to my policy that’s paid in full for six months by mistake that it was a clerical error. Make it make sense I’m paid in full but yet they want me to pay for their mistake. I don’t think so. I had to call Norberto Matos in Saukville twice to get the bill waived. The first women I spoke with was useless and could care less that it was a clerical error but yet still wanted me to pay and wouldn’t wave it. When I called back the second time the women that mistakenly added it to my policy acknowledging her mistake and said it would be waived. I don’t understand why it was added to my policy to begin with when I said No. I will Never buy another policy with these people. Highly disappointed over the $160 increase for no reason but to line their own pockets. Luckily for the agents I will not say names but the owner of the State Farm location in Saukville is another story. Do Better."

"I worked with Lola to get my home and auto policies in place. She was very helpful, patient, and easy to work with."

"Lola was great to work-with. She help me though the new Auto and Home owners insurance change over from America Family. Help Save me Big money 😊👍!!"

"Excellent customer service. Very competitive rates. Glad I made the change!"

"Fantastic service. Very knowledgeable staff."

"Friendly wick service with a smile. All of questions and concerns were answered, and I’m happy and completely satisfied!!"

"I have all my insurance here. Auto, home and life. Great rates and most importantly, GREAT CUSTOMER SERVICE. Berto really takes care of his customers and its always nice having people to talk to instead of machines. Also has classic / antique car insurance that beats any company I used thus far. Thanks Berto-Steve"

"Super easy to switch, fast And efficient service and a lower premium to boot!"

"Muy contento con el servicio proporcionado, Arianna ayudó mucho para salir de dudas, me aclaró muchas interrogantes sobre los seguros, pro activos. Si los recomendaría. Gracias."

"Rachel was absolutely amazing. She helped me switch over to State Farm so easily and even started me with a quote for home owners. Its always a comfort feeling when you have someone that really cares to help, Thank you Rachel"

"Very helpful and explained things so we could understand them. Related to every day use"

"I switched from my old insurance provider to State Farm and they made the whole process easy and simple..the rates was way better..thank you"

"Clint was absolutely amazing! It was my very first time working with an agent for any type of insurance and it was such a pleasure to get to work with him. He was very knowledgeable, friendly and professional. I highly recommend him!"

"We are so glad that we found you. Now we have all of our policies in one place with terrific rates also. Mimi, wired long and hard to ensure that all of our needs were met."

"While looking to purchase Auto Insurance we worked with Clint and we were not disappointed! Clint is extremely knowledgeable and looks for the best bang for your buck! He was able to send over quotes within a short period of talking to him and we could set up a meeting quickly after! If you have any questions or simply would like to go with State Farm Clint is a great person to work with!"

"Top-notch service man was very helpful when above and beyond I recommend everybody join the State Farm family much love"

"Clint was fantastic and I would highly recommend calling him for your insurance needs!"

"Great customer service great rates"

"Clint was amazingly helpful! Answered all of my questions and got me set up with Everything I needed!"

"Excellent service dealing with Mimi. Thx for all the help"

"Mini was very efficient and knowledgeable about my needs. She was professional and courteous at all times."

"Clint was the agent I met with and he was extremely personable and friendly. I was able to meet with him immediately and he matched my current coverages for lower prices. Very helpful and highly recommend."

"Worked with Clint, he was extremely helpful and very informative! Worked with me throughout the whole process answering questions and providing useful information I never would have thought to ask about!"

"Norberto was friendly and accommodating to our needs at this time. So happy to work with an agent that hears what the customer wants and needs. 🙂"

"Love How Agent Norberto Matos helped me in a timely manner"